These Terms of Use define the rules and conditions of use of the website and webshop kaluptus.eu, as well as the rights and obligations of the user and the seller.

By using this website and/or ordering products through the webshop, the user confirms that he is familiar with these Terms of Use and that he fully accepts them.

1. General information about the seller

Company: Kaluptus d.o.o.

Headquarters: Republic of Croatia

Website: https://kaluptus.eu

E-mail: info@kaluptus.eu

The seller operates in accordance with the applicable laws of the Republic of Croatia and European Union regulations.

2. Definitions

Webshop – online store available on the kaluptus.eu domain

Seller – Kaluptus d.o.o.

Buyer – any natural or legal person who purchases products via the webshop

User – any person who accesses the website

Products – goods offered via the webshop

3. Subject and scope of the terms

These Terms of Use govern:

use of the website

product ordering process

prices and payment

delivery

right to unilaterally terminate the contract

complaints and liability

protection of personal data

4. Registration and use of the webshop

Purchases via the webshop are possible:

by registering a user account or

as a guest (without registration)

The user is obliged to provide accurate, complete and up-to-date information. The seller is not responsible for the consequences of incorrect information provided by the user when ordering.

5. Products and availability

All products displayed on the webshop are for informational purposes only. The seller reserves the right to:

change the assortment

change prices

temporarily or permanently remove the product

In rare cases, it is possible that the product is no longer available after the order has been placed - in which case the buyer will be notified in a timely manner, and the payment made will be refunded.

6. Prices

All prices are expressed in euros (EUR) and include VAT, unless expressly stated otherwise.

Delivery costs are not included in the price of the product and are clearly displayed before the order is completed.

The seller reserves the right to change prices without prior notice, but the price valid at the time of the order remains binding.

7. Payment methods

The buyer can make a payment via:

card payment

bank payment

cash on delivery

other available payment methods listed in the webshop

The order is considered confirmed after payment has been received or payment authorization has been granted.

8. Delivery

Delivery is made via partner delivery services to the area listed in the webshop.

Delivery times are informative and may vary depending on product availability and customer location. The seller is not responsible for delays caused by force majeure or the delivery service.

9. The right to unilateral termination of the contract

The customer who is a consumer has the right, without giving a reason, to unilaterally terminate the contract within 14 days from the day of taking over the product, in accordance with the Consumer Protection Act.

To exercise the right of termination, the customer must send an unequivocal statement of termination by e-mail.

The cost of returning the goods is borne by the buyer, unless otherwise agreed.

10. Returns and complaints

The customer is obliged to check the product when picking it up. In case:

damage

wrongly delivered product

material deficiency

the customer has the right to submit a complaint via e-mail info@kaluptus.eu

Complaints are resolved within the legal term, in accordance with current regulations.

11. Liability

The Seller is not liable for:

damage caused by improper use of the product

technical difficulties in the operation of the website

temporary unavailability of the webshop

All content is used at the user's own risk.

12. Intellectual property

All content on the website (texts, images, design, logos) is protected by copyright and is the property of Kaluptus d.o.o. or third parties.

Unauthorized use, copying or distribution of content without written permission is prohibited.

13. Protection of personal data

Personal data is processed in accordance with applicable regulations on the protection of personal data and the Privacy Policy available on the website.

14. Changes to the terms

The Seller reserves the right to change these Terms of Use at any time. Changes shall enter into force upon publication on the website.

Users are recommended to periodically check the terms.

15. Governing Law and Jurisdiction

These Terms of Use are governed by the laws of the Republic of Croatia.


In the event of a dispute, the competent court in Zagreb, Republic of Croatia shall have jurisdiction.