Shipping & Delivery

At Kaluptus, we want your shopping experience to be clear, convenient and transparent. This Shipping & Delivery Policy explains where we deliver, how shipping charges are calculated, how long delivery usually takes and how orders are fulfilled.

Who Operates This Store

Kaluptus is an online store operated by:

Kaluptus d.o.o.
Ulica Dragutina Krapeca 8
10090 Zagreb
Croatia

Company identification number (OIB): 95929550862
VAT identification number: HR95929550862
Customer support: info@kaluptus.eu
Telephone: +385 99 2119 122
Website: https://kaluptus.eu

Kaluptus d.o.o. is responsible for managing the online store, customer communication, order support, returns and complaints.

Shipping Destinations and Charges

Shipping charges are calculated according to the delivery destination and displayed during checkout before you complete your purchase.

Shipping is available only to destinations that can be selected during checkout.

The final shipping amount applicable to your order will always be displayed before payment. If delivery to a particular address or country is unavailable, you will not be able to complete your order for that destination.

All amounts are shown in euros. Applicable taxes and other charges are displayed during checkout where required.

Order Processing Time

Orders are generally processed within 2–5 business days.

Processing includes verifying your order, confirming product availability and preparing the item for shipment through the relevant fulfilment partner.

Our order processing schedule is:

• Business days: Monday to Friday.

• Order cut-off time: 2:00 p.m. Central European Time.

• Orders placed after the daily cut-off time, during weekends or on public holidays may begin processing on the next business day.

Processing times may vary depending on the product, stock availability and the supplier responsible for preparing your order.

Estimated Delivery Time

The estimated shipping transit time is 3–15 business days after an order has been prepared for dispatch.

The total estimated delivery time, including order processing and shipping, is:

5–20 business days.

This delivery estimate applies to standard delivery and may vary depending on:

• The destination country and delivery address.

• The supplier or warehouse fulfilling the order.

• Product availability.

• Carrier schedules and local delivery conditions.

• Weekends and public holidays.

• Customs procedures for destinations outside the European Union.

• Exceptional circumstances affecting transport or logistics.

Business days are Monday to Friday, excluding applicable public holidays.

Delivery times are estimates and are not guaranteed delivery dates. If your order has not arrived within the estimated delivery period, please contact us at info@kaluptus.eu

How Orders Are Fulfilled

Kaluptus d.o.o. works with independent partner suppliers and fulfilment partners to offer customers a wider selection of products.

Depending on the product you purchase:

• Your order may be shipped directly from a partner supplier’s warehouse.

• Different products may be dispatched from different locations.

• Products included in the same order may arrive in separate packages.

• Individual items from the same order may arrive on different dates.

• Delivery times may differ between products and destinations.

Kaluptus d.o.o. remains your primary point of contact for questions about your purchase, delivery, returns and complaints.

Any shipping charge applicable to your order is presented during checkout before payment.

Order Confirmation and Tracking

After placing an order, you should receive an order confirmation using the contact information provided during checkout.

Tracking information may be supplied when it is made available by the relevant shipping carrier or fulfilment partner.

Not all shipping methods include tracking, and tracking updates depend on the carrier handling the shipment.

For questions about the status of an order, contact info@kaluptus.eu and include your order number.

Delivery Address

Please make sure that your delivery address and contact information are complete and accurate before completing your purchase.

Delivery is made to the address provided during checkout.

If you notice an error in your address after placing an order, contact us as soon as possible at info@kaluptus.eu Changes may not be possible after the order has been processed or dispatched.

Customs, Import Duties and International Charges

Orders delivered outside the European Union, including orders shipped to Bosnia and Herzegovina and other non-EU destinations, may be subject to:

• Customs duties.

• Import VAT or other local taxes.

• Customs clearance charges.

• Carrier handling fees.

• Other charges imposed by the destination country.

These charges depend on local customs rules and are generally the responsibility of the recipient unless stated otherwise before purchase.

Kaluptus d.o.o. cannot determine or guarantee the amount of customs duties or import charges that may be applied by local authorities.

Customers are encouraged to check the applicable import requirements in their destination country before placing an order.

Delayed, Lost or Damaged Deliveries

If your order is delayed, appears to be lost or arrives damaged, contact us as soon as possible:

Email: info@kaluptus.eu
Telephone: +385 99 2119 122

Please include:

• Your order number.

• Your name and contact information.

• A description of the issue.

• Photographs of damaged products or packaging, where relevant.

We will review the issue and coordinate with the relevant supplier or delivery partner.

Nothing in this policy limits any mandatory consumer rights available under applicable law.

Returns and Refunds

Information about product returns, cancellation rights, return conditions, return shipping and refunds is available in our Returns Policy:

https://kaluptus.eu/returns-policy/

Customers should contact Kaluptus d.o.o. directly for assistance with returns or complaints, even when a product was shipped by a partner supplier.

Contact Us

If you have any questions about shipping, delivery or your order, please contact us:

Email: info@kaluptus.eu
Telephone: +385 99 2119 122